No Refunds / Final Payments
After a purchase or payment is completed, all payments are final and non-refundable. Please confirm the requested service, tire information, and pricing before payment.
Customer Info
Answers Before You Book.
Review TireXpress policies, common questions, and contact information in one place.
Policies
Simple Policies. Clear Expectations.
These policies help customers understand how bookings, payments, service conditions, and pricing are handled before work begins.
Booking & Scheduling
Booking requests are not considered confirmed until Tirexpress has reviewed the request and confirmed the service date, location, and availability with the customer.
Customer Information
Customers are responsible for providing accurate vehicle information, tire size when known, service location, and contact details so Tirexpress can prepare for the job.
Pricing & Additional Work
Final pricing may depend on tire size, vehicle type, service location, parts, and the work required. Any additional work should be discussed before it is performed.
Roadside & Service Conditions
Service may be delayed, relocated, or rescheduled if the roadside location, weather, traffic, or surrounding conditions are not safe for mobile tire work.
Appointment Changes
If you need to change your appointment, contact Tirexpress as soon as possible. Availability for a new time or date depends on the current service schedule.
Optional Location Sharing
If roadside help is needed, customers may choose to share their current phone location. The phone will ask for location permission first. Tirexpress does not secretly track customers.
Before You Pay
Make sure your service details, vehicle information, location, and price are correct. Once payment is completed, all payments are final.
FAQ
Quick Answers Before You Book.
Simple answers based on how Tirexpress operates so customers can feel confident before sending a request.
Where does Tirexpress provide service?
Hickory, Statesville, NC, and surrounding areas.
Can Tirexpress come to my home or job?
Yes. Service can be requested at home, at work, or roadside.
What should I include when booking?
Your name, phone number, vehicle year, make, model, tire size if known, service needed, preferred date, location, and any useful notes.
What if I do not know my tire size?
You can still send the booking request and include what you know in the notes.
How do I contact Tirexpress quickly?
Call (828) 794-9776 or use the booking form on this website.
Can I see real Tirexpress work before booking?
Yes. The website includes real job photos, customer vehicles, the mobile service van, equipment, and featured Instagram videos.
Socials & Contact